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Student updates and information

Last updated: 11th January 2023

There are no current restrictions in place as we continue to live with COVID.

There are a couple of things we are asking of our students and staff in order to minimise any transition and support the safety of everyone. In line with government guidance we ask that:

  • If you have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or do not feel well enough to go to work or carry out normal activities, try to stay at home and do not attend a Kaplan location, until you no longer have a high temperature (if you had one) or until you no longer feel unwell.
  • If you are in a situation where you have tested for COVID for any reason and this comes back positive then we ask that you again study at home, or if you are unable to, take it as sick leave. We request that you don't return to study at a Kaplan location until the 7th day after you tested positive or came down with symptoms (Day of first symptoms/test is termed day 0, then 5 full days away, then the next day you can return to work).

In either of these situations if this does result in missing classes, you can catch up on anything missed by going to MyKaplan where you will have access to materials and content and if you wish to ask any questions you can also access our Academic Support team.

Don't forget to look after yourself mentally as well as physically. The long term impacts of the restrictions imposed during the pandemic are still impacting many of our learners. If you are struggling, you are most definitely not alone. Please let us know if you are in this position so we can support you as best as possible and even if you don't feel you need help at the moment, don't forget we have a huge range of resources to help.

Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Please note that our weekday opening hours have been updated to the below times. Weekend times remain the same.

Our UK phone lines are open:

Monday - Thursday:
Sundays and UK Bank Holidays:
8:00am - 8:00pm
8:00am - 5:30pm
9:00am - 5:00pm
9:00am - 1:00pm

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sundays and UK Bank Holidays: 9:00am - 1:00pm

For all CFA, CAIA, FRM, CISI, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.