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Award winning training provider

Award winning training provider

Excellent pass rates

Tutor support until late

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Student updates and information

All information is being constantly updated. See below a list highlighting any major changes over the last month.

Recent updates

Last updated: 4th April 2022

  • Updated 4th April 2022: Most COVID requirements have now been removed. A few pages such as our FAQ and student safety pages have been updated but most content has been removed.

Information available

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Qualification and course updates

At present the Institutes have no specific measures in place affecting provision or examinations.

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Student FAQs

General FAQs for students and apprentices.

Student FAQs chevron_right

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Student well-being advice

Advice for your well-being to help you continue with your studies

Student well-being advice chevron_right

Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Please note that our weekday opening hours have been updated to the below times. Weekend times remain the same.

Our UK phone lines are open:

Monday - Thursday:
Sundays and UK Bank Holidays:
8:00am - 8:00pm
8:00am - 5:30pm
9:00am - 5:00pm
9:00am - 1:00pm

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sundays and UK Bank Holidays: 9:00am - 1:00pm

For all CFA, CAIA, FRM, CISI, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.