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info_outline From 29th October all our classroom courses will be delivered via Live Online until further notice. Our centres are open for Computer Based Exams (CBE) only, which are running with safety measures in place.

More information can be found on the institute advice pages ›

Welcome to our Coronavirus advice area for students

We are in a new, rapidly changing world and felt that putting all the latest updates in one place would be useful. It will also allow us to regularly update you without sending too many emails.

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Student updates and information

All information is being constantly updated. See below a list highlighting any major changes over the last month.

info_outline We are currently experiencing high volumes of calls about course materials. If you have an enquiry about your course materials, please fill out this form first as our Student Services team won't be able to help with materials enquiries without this information.

Recent updates

Last updated: 19th October 2020

Information available

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Qualification and course updates

Updates about your qualification, and how Kaplan is here to support you.

Course updates ›

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Student FAQs

General FAQs for students and apprentices.

Student FAQs ›

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Student well-being advice

Advice for your well-being to help you continue with your studies

Student well-being advice ›

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Client information

If you are a client looking for the relevant information or contacts at Kaplan please review our client information here.

Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Please note that our weekday opening hours have been updated to the below times. Weekend times remain the same.

Our UK phone lines are open:

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 1:00pm

For all CFA, CAIA, FRM, CISI, IOC, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.

Awards & Accreditations