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info_outline Classroom courses and CBEs are running from our centres and will gradually return to full capacity with additional measures to minimise the spread of the virus. See our COVID pages for details.

Coronavirus advice ›

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ACA (ICAEW) institute advice for Coronavirus

Below is the latest and most up to date information from the Institute, regarding exams and assessments.

Find out more:

Contact for help/advice

ACA Certificate/CFAB

Institute news

For updates on the COVID impact on exam bookings in Kaplan centres please see the CBE section of the student FAQs on our website which explains the impact of current government legislation on our in centre CBEs.

For ongoing updates directly from the ICAEW on the Certificate Level, please visit the ICAEW website

ACA’s return to classroom delivery in 2021

In the light of the government roadmap to unlock the country we would like to share more about our plan to return to classroom delivery for ACA. Our plan is as follows:

  • All courses will remain online until Friday 3rd September
  • For course dates delivered after 3rd September, subject to government guidance, we are planning a graduated return to classroom delivery as follows:
Course type Back in classroom from
Certificate Level 6th September
Professional Level December sitting The Knowledge phase will be delivered via Live Online and we will return to classroom for the Application and Exam Preparation phases.
Advanced Level November sitting The Knowledge and Application phases will be delivered via Live Online and we will return to classroom for the Exam Preparation phase.

The plan outlined above continues to be subject to government guidance and is reliant on the removal of social distancing.

Please note, for those wanting to continue to study via live online, we will provide alternative live online course options.

Who is best to contact for help and advice?

If you would like some support with technical questions while you are studying don't forget about our Academic Support team. They are available 7 days a week via email, live chat and 'request a callback' through MyKaplan.

If you are worried about your progress through your Apprenticeship, please speak to your talent coach.

For any other questions please contact our Student Services team via +44 (0) 161 259 7400 or

Please reach out to your account manager or send us an email to

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.