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info_outline Classroom courses and CBEs are running from our centres and will gradually return to full capacity with additional measures to minimise the spread of the virus. See our COVID pages for details.

Coronavirus advice ›

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CBI institute advice for Coronavirus

Below is the latest and most up to date information from the Institute, regarding exams and assessments.

This advice is specifically relevant for our apprentices on Level 3 Mortgage Adviser (if you are studying CeMap instead of CII), Level 6 Relationship Manager, and Level 6 Financial Services Professional, and undertaking a qualification with CBI.

Find out more:

Institute update

CBI - The Professional Banker Certificate exams are cancelled at Pearson VUE Centres. Remote proctoring is now available so apprentices can sit exams at home. More information about remote proctoring launch.

CBI - The Advanced Diploma in Banking and Leadership in a Digital Age (Level 6) is assignment based, so apprentices can submit assignments as normal. 

Who is best to contact for help and advice?

Students:
If you would like some more information please see our Apprenticeship FAQs.

If you are worried about your progress through your Apprenticeship and cannot find that within the link above then please speak to your talent coach.

Clients:
Please reach out to your account manager or Talent Coach.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via Safeguarding@kaplan.co.uk during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.