Who is best to contact for help and advice?
If you would like some support with technical questions while you are studying don't forget about our Academic Support team. They are available 7 days a week via email, live chat and 'request a callback' through MyKaplan.
If you are worried about your progress through your Apprenticeship, please speak to your talent coach.
For any other questions please contact our Student Services team via or
Please reach out to your account manager or send us an email to
Safeguarding and Mental Health
If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.
There are two very good charities who have out of hours support: NSPCC for concerns about young people or the Samaritans .
We can also signpost you to several helpful organisations - we have collated of organisations such as Anxiety UK, Mind, CALM, and Young Minds.