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info_outline  Updated 7th April 2021: Following updated government and institute guidance you can now book computer based exams running in Kaplan centres for all relevant qualifications.

Coronavirus advice ›

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CTA institute advice for Coronavirus

Below is the latest and most up to date information from the Institute, regarding exams and assessments.

Find out more:


The CIOT confirmed on 10th March that, as a pilot, students now have the option to sit their Computer Based Examinations (CBEs) remotely, adding to the existing option to book a test centre. The remote CBEs will use Prometric’s remote invigilation software called ProProctor.

Full information on what the IT requirements are, how a remote CBE operates and how to book can be found on the CIOT website. launch

Updates regarding the COVID impact on the availability of CTA CBEs at Prometric exam centres. launch

How our CTA classes will run in 2021

After careful consideration, we have taken the decision that all CTA courses will be delivered remotely via Live Online until the end of July 2021.

To minimise disruption, the Live Online course dates we deliver will be the same as your classroom course dates and classes will also be restricted to a maximum of 40 students.

We would like nothing more than to return to the classroom but in the current circumstances we really appreciate your understanding of our need to adhere to government guidelines in order to protect the health and safety of both our students and staff. We will continue to keep a close eye on the situation and should government guidelines change, we will be quick to react and adapt our delivery strategy accordingly as soon as a safe return to classroom delivery is viable.

Who is best to contact for help and advice?

If you would like some support with technical questions while you are studying don't forget about our Academic Support team. They are available 7 days a week via email, live chat and 'request a callback' through MyKaplan.

If you are worried about your progress through your Apprenticeship, please speak to your talent coach.

For any other questions please contact our Student Services team via +44 (0) 161 259 7400 or

Please reach out to your account manager or send us an email to

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.