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info_outline Classroom courses and CBEs are running from our centres and will gradually return to full capacity with additional measures to minimise the spread of the virus. See our COVID pages for details.

Coronavirus advice ›

home About Coronavirus Qualification and course updates ILM
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ILM institute advice for Coronavirus

Below is the latest and most up to date information from the Institute, regarding exams and assessments.

This advice is specifically relevant for our apprentices on Team Leader / Supervisor and undertaking a qualification with ILM.

Find out more:

Contact for help/advice

Institute news

ILM are testing options for remote assessment of knowledge tests / EPA exams. Guidance was due out on 6 April but has been delayed by City & Guilds/ILM. They are still investigating remote proctoring possibilities but have to have sign off by their regulator first. We hope to hear from them with a resolution in the week after Easter.

ILM (Part of City & Guilds) web updates on COVID-19 launch.

End Point Assessments

I was due to sit my End Point Assessment (EPA) in the next few months. What do the exam cancellations mean for my Apprenticeship?

Your ILM Knowledge Test is required for your End Point Assessment. As exams have been cancelled, City & Guilds/ILM are looking at solutions and what flexibility can be provided regarding timing for those near, or in, Gateway. Please liaise with your Talent Coach.

Who is best to contact for help and advice?

Students:
If you would like some more information please see our Apprenticeship FAQs.

If you are worried about your progress through your Apprenticeship and cannot find that within the link above then please speak to your talent coach.

Clients:
Please reach out to your account manager or Talent Coach.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via Safeguarding@kaplan.co.uk during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.