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BANKING AND FINANCE

Insurance Professional Apprenticeship Level 4

The Insurance Professional Apprenticeship has been designed to offer apprentices a genuine opportunity for development in the sector through specialising in a particular field e.g. broking, underwriting and claims. Those undertaking this programme will consolidate knowledge already gained, whilst developing new essential competencies to progress their careers.

 

Level: 4
Qualification gained: CII

1. Standards to be met
2. Length of apprenticeship
3. Qualification
4. Entry requirements
5. End point assessment
6. Progression
7. Funding

Standards to be met

The Apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be successful in this job role, this includes, Relationship Development, Personal Accountability and Communication. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment (see below).

The Knowledge areas of the standard will typically be covered through completion of the qualification. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.

Knowledge

  • Insurance market keyboard_arrow_up keyboard_arrow_down

    The apprentice has a comprehensive understanding of the insurance market and the products and services that are available.

  • Risk and regulatory keyboard_arrow_up keyboard_arrow_down

    The apprentice understands the Financial Services legal and regulatory framework.

    They understand the organisational policies and procedures to ensure compliance.

    They understand how a range of situations may be affected by legal and insurance principles.

    The apprentice understands the importance of the relationships required to be successful in their role, to make sure client needs are met.

  • Processes and procedures keyboard_arrow_up keyboard_arrow_down

    The apprentice has a clear understanding of the processes and procedures relevant to technical areas of delivery.

    They have a basic understanding of the impact of processes and procedures on the wider organisation and insurance industry.

  • Commercial awareness keyboard_arrow_up keyboard_arrow_down

    The apprentice understands business benefits and commercial realities.

    They understand the wider environment in which an organisation operates, its clients, suppliers and competitors.

    They are aware of the need for efficient and cost-effective practices in relation to the marketplace in which the company operates.

    They keep up to date with industry developments.

Skills

  • Technical ability keyboard_arrow_up keyboard_arrow_down

    The apprentice can apply technical knowledge and experience to deliver positive outcomes to all stakeholders, using appropriate policies and procedures.

    They can apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations.

  • Relationship development keyboard_arrow_up keyboard_arrow_down

    The apprentice can proactively identify, generate and develop relationships and networks that support the role, including but not limited to internal/external/market led/professional and peer relationships.

    They are able to leverage relationships to improve the reliability of customer service based on customer feedback.

    They engage with, and support, colleagues so that they are empowered to resolve customer issues within organisational guidelines.

  • Ownership and initiative keyboard_arrow_up keyboard_arrow_down

    The apprentice takes ownership for delivering work in their area of responsibility.

    They find ways to progress and meet commitments, being creative when appropriate.

    They escalate issues and decisions when necessary.

    They can identify and propose improvements to business processes.

  • Governance keyboard_arrow_up keyboard_arrow_down

    The apprentice applies legal and regulatory requirements to work compliantly, whilst promoting a culture of treating customers fairly.

    They can assess whether organisational processes and procedures and those that follow them are compliant with legal and regulatory requirements.

  • Advice and support keyboard_arrow_up keyboard_arrow_down

    The apprentice provides technical advice and support to others on complex insurance matters.

Behaviours

  • Drive to excel keyboard_arrow_up keyboard_arrow_down

    The apprentice understands their own performance measures, as well as those of the company.

    They are able to apply this knowledge to contribute positively to key business objectives.

    They share their own knowledge and experience to support others.

  • Communication keyboard_arrow_up keyboard_arrow_down

    The apprentice adapts their communication and resources to take account of their target audience, including less experienced colleagues.

    They present information accurately and clearly using complex communication methods such as reports and presentations.

    They communicate using the appropriate technical language but makes sure that they can still be understood, adjusting their language if necessary.

  • Personal accountability keyboard_arrow_up keyboard_arrow_down

    The apprentice uses their initiative to complete objectives, and looks for alternatives should there be any problems.

    They always find the best solutions, demonstrating their commitment to the role and the Insurance Industry.

  • Innovation keyboard_arrow_up keyboard_arrow_down

    The apprentice is able to challenge the status quo by considering the feasibility of suggested ideas and improvements, taking into account the impact they may have on business objectives.

  • Professionalism keyboard_arrow_up keyboard_arrow_down

    The apprentice is truthful and sincere in their actions.

    They are a role model to colleagues, clients and partners.

Length of Apprenticeship

The End Point Assessment cannot be taken until the apprentice has been on programme for at least 12 months. This Level 4 Apprenticeship will take around 24 months to complete in order for apprentices to have time to complete the professional qualification.

Key milestones:

verified_user Technical qualification
av_timer Development day workshop
laptop Skills online focus session
person_pin Talent coach check in
border_color End point assessment


 
START OF APPRENTICESHIP
 
 
Month 1
person_pin Induction and sign up

person_pin Talent coach check in

laptop Personal accountability - skills online focus session

 
Month 2
laptop Personal accountability - skills online focus session

verified_user Insurance Business (M92) (to be done between months 2-4)

 
Month 3
laptop Communication and relationship development - skills online focus session

 
Month 4
laptop Communication and relationship development - skills online focus session

person_pin Talent coach check in

 
Month 5
av_timer Development day 1

laptop Technical ability - skills online focus session

 
Month 6
laptop Technical ability - skills online focus session

verified_user Insurance Law (MO5) (to be done between months 6-8)

 
Month 7
laptop Professionalism - skills online focus session

person_pin Talent coach check in

 
Month 8
laptop Professionalism - skills online focus session

 
Month 9
laptop Ownership and initiative - skills online focus session

av_timer Development day 2

 
Month 10
laptop Ownership and initiative - skills online focus session

person_pin Talent coach check in

verified_user Claims(M85) (to be done between months 10-12)

 
Month 11
laptop Innovation - skills online focus session

 
Month 12
laptop Innovation - skills online focus session

 
Month 13
laptop Drive to excel - skills online focus session

av_timer Development day 3

person_pin Talent coach check in

 
Month 14
verified_user Underwriting(M80) (to be done between months 14-16)

 
Month 15
laptop Advice and support - skills online focus session

 
Month 16
laptop Advice and support - skills online focus session

person_pin Talent coach check in

 
Month 17
laptop Governance - skills online focus session

av_timer Development day 4

 
Month 18
laptop Governance - skills online focus session

 
Month 19
border_color Gateway

person_pin Talent coach check in

 
Months 20-22
border_color Portfolio review

border_color Portfolio preparation

person_pin Talent coach check in

 
Month 23
border_color Mock discussion

border_color Reflective discussion

person_pin Talent coach check in

Qualification

Learners will complete the Diploma in Insurance from the Chartered Insurance Institute (CII), a globally recognised professional body for insurance.

We strongly recommend that learners complete the Certificate in Insurance before they start the Diploma, which will not only give them credits towards the Diploma but also ensure they have the fundamental knowledge needed to be successful at this level.

All units are assessed through coursework and a multiple choice exam taken on demand at on of our Kaplan assessment centres.

Learning resources

Whichever route is chosen, learners will study this qualification using CII study materials, mock exams and Tutor support via a flexible online learning platform.

When learners receive their CII study text they will automatically be enrolled onto Revisionmate. Revisionmate is a valuable resource offering chapter test questions, a guide on how to prepare for their CII exam, a study planner and an online copy of their study text which they can access through the Revisionmate App available on Google App Stores.

Entry requirements

Individual employers will identify entry requirements in terms of previous qualifications, training or other criteria. Most candidates will have Level 2 Maths and English (equivalent to GCSE grade C or above), ideally as part of 5 GCSE A-C grades or other comparable qualifications. Apprentices without English or Maths at Level 2 must achieve this prior to the completion of the Apprenticeship.

End Point Assessment

Every Apprenticeship includes an End Point Assessment (EPA), assessed by an independent End Point Assessment Organisation (EPAO). The apprentice will take their EPA at the end of their programme where they will demonstrate they are competent in the role that they have developed in.

This Apprenticeship Standard End Point Assessment will include:

Portfolio

The apprentice will create a portfolio which will comprise of a range of evidence produced in the workplace to show that apprentices have met the Knowledge, Skills and Behaviours detailed in the Apprenticeship Standard. They will build up the evidence generated once they enter Gateway and reflect on their development across the whole programme.

Professional discussion

The professional discussion is between the apprentice and an assessor or panel. It will be their opportunity to bring out in the discussion the theoretical or technical knowledge they have developed, reflecting on the ways in which they have applied this within the workplace. The reflective discussion may be followed by some questions either about issues identified in the discussion or their Portfolio.

Progression

On completion of this Apprenticeship, learners can progress onto further study in the Insurance and Financial Services sector at degree and masters level, such as the Level 6 Senior Insurance Professional Apprenticeship or Level 6 Financial Services Professional Apprenticeship.

Funding

This Level 4 Apprenticeship has been placed in the £9,000 funding cap and Kaplan charges this full cost to provide you with a high quality service. If you are a Levy payer this means that the maximum that can be withdrawn from your Levy fund for somebody on this Apprenticeship is £9,000.

For non or marginal Levy payers (where you have overspent your Levy fund), 90% of the cost of the Apprenticeship will be funded by the government meaning you will only have to pay 10% of the agreed price. Please contact us for more information on the Levy and funding.

Please note that exam fees and registration fees are not included in the above and must be funded separately.

Contact the team keyboard_arrow_up keyboard_arrow_down

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