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The myth of the digital native

Download the multi-phase 2026 workforce study revealing the critical disconnect between entry-level digital confidence and the operational realities of modern business.

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Dispelling the myth

There is a common assumption that because today's emerging professionals grew up with smartphones and social media, they naturally have the digital skills needed to succeed at work. This report challenges that belief.

Drawing on insights from 151 apprentices and 71 line managers across financial services, accountancy, banking and professional services, Kaplan's Quality Assurance team found a clear gap between personal digital confidence and workplace-ready capability.

Backed by Skills England's Annual Skills Report 2026, the findings provide a practical blueprint for helping organisations accelerate digital competence and build a workforce that's ready for the realities of modern business.

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Key findings

This research evaluates the journey from baseline digital vulnerabilities to independent operational agility, addressing the primary friction points facing leaders today:

  • Security and compliance disconnect

    Unpacking why baseline employer surveys returned a concerning 3.1 out of 5 for information security and just 2.9 out of 5 for data protection and online safety.

  • Core spreadsheet deficit

    Revealing how advanced spreadsheet workflows (nested formulas, pivot tables, and data visualisation) represent a major barrier for early-career talent.

  • The transformation blueprint

    Detailing how Kaplan’s business-wide upskilling strategy achieved a major turnaround, leaving over 91% of learners and employers verifying "proficient" or "expert" independence.

  • The next frontier: practical AI literacy

    Aligning with Skills England's 2026 strategy to outline how advanced learners evaluate, verify, and safely integrate automated AI tools without ethical or operational risk.

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