World-class apprenticeships for world-class outcomes

Information Communications Technician Level 3

Provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.

With technology support, troubleshooting, and administration at its heart, a Kaplan Information Communications Technician apprenticeship is anything but standard.

As well as developing technical skills using a range of core technologies and platforms, we support our learners to weave together the ability to diagnose problems, report issues, and communicate solutions to drive business technology forward.

Multiple modules of technical training with work-based projects
Help your people learn skills that are in high demand
We work with over 3,000 employers every year to support their employees
Work smart with Kaplan and find out how we can help your business

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Work smart with Kaplan

Work smart with Kaplan to recruit apprentices or help reskill your workforce today.

Keep your business functioning

The Information Communication Technician apprenticeship will give your people the skills to diagnose, report, and solve ICT problems and faults, keeping your business running smoothly.

Supported by an industry experienced Talent Coach

Each learner has regular 1:1 contact and progress reviews to keep them on track, review their portfolio, and get them fully prepared for their End Point Assessment.

Support staff and customers

Apprentices will learn how to provide technical support, both internally and externally, to solve problems and offer solutions. They will ensure that your business tech is working as it can for you, so you don’t have to worry about it being in safe hands.

Learn skills and technologies that are in high demand

Including Microsoft Azure, AWS, Google Cloud, Windows 10, Linux, PowerShell and Cmd.

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Who’s it for?

Ideal for new talent in the organisation with an active interest in technical communications or existing staff taking on an IT Support role.

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How much does it cost?

If you’re a levy-paying employer, you can use the funds to pay for apprenticeship training and assessment. If you’re not, then the Government will heavily subsidise it by contributing 95% of the cost. That means that programmes can cost as little as £750.