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Provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
With technology support, troubleshooting, and administration at its heart, a Kaplan Information Communications Technician apprenticeship is anything but standard.
As well as developing technical skills using a range of core technologies and platforms, we support our learners to weave together the ability to diagnose problems, report issues, and communicate solutions to drive business technology forward.
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This programme offers a structured learning path that directly applies skills to the role and optimises off-the-job training time.
Learners gain hands-on experience with key platforms and tools such as Microsoft Azure, AWS, and PowerShell.
Small, interactive classes support personalised learning, with simulated labs to build and test practical data analysis skills.
100% of Information Communication Technician apprentices report increased confidence applying their skills in the workplace*.
* Data taken from Q1 2025 post-apprenticeship and career progression report.
This apprenticeship is designed to be suitable for various roles across almost all departments. It is ideal for:
The programme equips your employees with essential technical skills, enabling them to provide effective IT support and contribute to more resilient, future-ready operations.
Helping organisations bridge the digital divide to prepare employees for a tech-driven future by empowering you and your team to build a workforce aligned with your objectives.
We have found that [apprentices] quickly integrate into our existing team and start making valuable contributions.
Richard Bradley
Head of IT Transformation
If we can grow and develop our skills in our current colleagues to meet the requirements of our organisation, that means we’ve got people in the right space so recruitment costs are mitigated.
Sharon Morgan
Apprenticeship Development Manager
employers report that Kaplan's apprenticeships align well with their business needs.
clients trust Kaplan to deliver training, helping to bridge the digital gap.
of Kaplan apprentices report applying the skills gained in their day-to-day work.
Ofsted has rated Kaplan's apprenticeship provision good for quality of education, behaviour, and attitudes.
Level 4 apprenticeship
Empower your team to drive business performance by mastering data analysis tools like Tableau, Power BI, Python, and R.
Develop professionals who drive business change and deliver results by mastering AI-driven process intelligence, predictive analytics, and agile frameworks.
Level 3 apprenticeship
Empower your finance team to boost efficiency and decision making by mastering data visualisation in Excel and data modelling with SQL.
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