Develop world class IT skills

Information Communications Technician Level 3

Provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.

With technology support, troubleshooting, and administration at its heart, a Kaplan Information Communications Technician apprenticeship is anything but standard.

As well as developing technical skills using a range of core technologies and platforms, we support our learners to weave together the ability to diagnose problems, report issues, and communicate solutions to drive business technology forward.

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Are you an employer or a employee?

Employer

Looking to enrol or recruit for your business

Employee

Looking to enrol on a course or apprenticeship

Why choose Kaplan?

Work-based learning

This programme offers a structured learning path that directly applies skills to the role and optimises off-the-job training time.

Real-world tools

Learners gain hands-on experience with key platforms and tools such as Microsoft Azure, AWS, and PowerShell.

Immersive, hands-on learning

Small, interactive classes support personalised learning, with simulated labs to build and test practical data analysis skills.

Confident, capable employees

100% of Information Communication Technician apprentices report increased confidence applying their skills in the workplace*.

* Data taken from Q1 2025 post-apprenticeship and career progression report.

Man wearing glasses and a blazer sits at a desk, writing in a binder and using a calculator, with a computer monitor in the foreground.

Who it’s for

This apprenticeship is designed to be suitable for various roles across almost all departments. It is ideal for:

New starters looking to gain technical capabilities directly applicable to an IT support role.
Existing employees working in roles focused on problem-solving, troubleshooting, and rectifying various IT and network issues for customers.

Two people sit at a table having a discussion. The woman is gesturing with her hands while speaking, and the man is listening attentively. Papers and glasses of water are on the table.

How your organisation benefits

The programme equips your employees with essential technical skills, enabling them to provide effective IT support and contribute to more resilient, future-ready operations.

Improves reliability and performance through practical troubleshooting and support.

Strengthens cybersecurity by embedding secure practices across systems and processes.

Enhances digital infrastructure by developing in-house capabilities in cloud services and networking.

Equips teams with future facing skills needed to manage evolving technology demands.

Support career progression and boosts staff retention.

Applies learning and measurable impact to your organisation.

Testimonials

Helping organisations bridge the digital divide to prepare employees for a tech-driven future by empowering you and your team to build a workforce aligned with your objectives.

We have found that [apprentices] quickly integrate into our existing team and start making valuable contributions.

Richard Bradley

Head of IT Transformation

If we can grow and develop our skills in our current colleagues to meet the requirements of our organisation, that means we’ve got people in the right space so recruitment costs are mitigated.

Sharon Morgan

Apprenticeship Development Manager

Results that matter

9/10

employers report that Kaplan's apprenticeships align well with their business needs.

3,000+

clients trust Kaplan to deliver training, helping to bridge the digital gap.

96%

of Kaplan apprentices report applying the skills gained in their day-to-day work.

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