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info_outline  Updated 7th April 2021: Following updated government and institute guidance you can now book computer based exams running in Kaplan centres for all relevant qualifications.

Coronavirus advice ›

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CII advice for Coronavirus

Below is the latest and most up to date information from the Institute, regarding exams and assessments.

This advice is specifically relevant for our apprentices on: Level 3 Insurance Practitioner, Level 4 Insurance Professional, Level 3 Mortgage Adviser, and Level 4 Financial Adviser.

Find out more:

Institute update

The CII have announced that the majority of their exams will now be via 'Remote Invigilation' or can be sat online at one of their centres.

Written exams will be delivered by on-screen examination at physical exam centres. You must bring a mask, unless you have a condition that means you are exempt from wearing one.

CII exam centres, which are deemed to provide an essential service throughout the UK, are remaining open during the latest lockdown.

CII state that safety precautions are in place at exam centres and these will be strictly enforced.

If you are booked to sit an exam at a centre and want to change this to a remotely invigilated exam or move the date of an MCQ exam, please log-in to MyCII Dashboard to amend your booking.

CII apprentices are now able to sit multiple-choice question (MCQ) exams, via ‘Remote Invigilation’ or at an exam centre.

We recommend apprentices check the Coronavirus update page regularly as well.

To book an exam, learners have to call the CII. The CII phone number is 0208 989 8464 from which you can reach their contact centre support who can book exams for you and provide any up to date advice.

This video explains how remote invigilation will work: Watch remote invigilation video.

Make sure you test the link to check that remote invigilation is compatible with your laptop/ computer well in advance of your exam.

Updated 28th May 2020.

End Point Assessments

I was due to sit my End Point Assessment (EPA) in the next few months, what do the exam cancellations mean for my Apprenticeship?

Most of the End Point Assessment Organisations (EPAOs) are taking a pragmatic and supportive approach. If your Gateway Review is put back, the EPAO can look to extend the period of time for EPA. Please discuss this with your Talent Coach.

Who is best to contact for help and advice?

If you would like some more information please see our Apprenticeship FAQs.

If you are worried about your progress through your Apprenticeship and cannot find that within the link above then please speak to your talent coach.

Please reach out to your account manager or Talent Coach.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.