Provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
With technology support, troubleshooting, and administration at its heart, a Kaplan Information Communications Technician apprenticeship is anything but standard.
As well as developing technical skills using a range of core technologies and platforms, we support our learners to weave together the ability to diagnose problems, report issues, and communicate solutions to drive business technology forward.
This apprenticeship has two routes:
- The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
- The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.