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Support, processes, and people

At Kaplan we understand that finding time for learning and development alongside the day job can be a huge commitment. So we have support structures, processes, and people in place to make sure our partners can focus on the positive experience and growth opportunities.

We hold ourselves to account with a set of robust KPI measures, so we can be confident that the level of service you receive as a Kaplan partner is second to none. 

Employer support

  • Dedicated client services team as your first step for day-to-day enquiries
  • Named client solutions contact who can keep you up to date with the latest updates, review progress, and ensure programmes continue to be effective and drive impact
  • Recruitment service to help you hire new talent for a vacancy
  • Complete transparency during the application and onboarding process for your employees
  • Accurate and accessible tracking to follow the progress of your employees studying and any qualification exams they sit
  • Learner portfolio dashboards so line managers can monitor their portfolio and see what they’re working on

Learner support

  • Specialist tutors who are educated in, and trusted by, industry
  • Tutor contact via email outside of scheduled classes
  • Contact and reviews for apprentices with a named, industry experienced talent coach to keep them on track
  • Collaborative learning with peer to peer contacts from across the profession, creating opportunities to spark new ideas and get new perspectives
  • Access to an integrated learning system with everything in one place
  • Student Service support available 362 days a year
  • Talent coach will provide both academic, progression, and wellbeing support through every step of the journey
Speech marks

There isn't anybody at Kaplan who won't help if we need it and that's priceless to us

Lisa Todd-White, Siemens
Speech marks

The talent coaches who have a close connection to the apprentices are absolutely superb. There is never any judgement, even if someone falls behind and this speaks volumes for the support that Kaplan provides

Paul Taylor, United Utilities

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Client solutions team

In addition to the unrivalled level of support we offer to our clients and partners, we also have a strong solutions team led by experts in the industries we serve. It is essential that we collaborate and understand the employers we work with, to ensure the training and development we provide is fit for purpose.

Matt Rawlins

Matt Rawlins

Director of Sales and Account Management and Community Lead

Matt attended Kaplan for the first time aged 18 to study towards his ACCA. Shortly after qualifying he joined Kaplan in December 2006 to follow his passion for education.

Having done many roles at Kaplan, Matt currently has two roles, Director of Sales and Account Management team and Community Lead for our Brighter Futures Programme. Both of these roles complement each other ensuring that Kaplan focuses on what is right for the student, our customers and our communities.

Jo Scott

Jo Scott

Client Director for Industry Firms

Jo joined Kaplan in 2019 bringing a wealth of knowledge and business understanding from previous senior commercial roles. Since joining, Jo has been passionate about building training programmes that work for businesses and instilling in her team the importance of delivering programmes that align with the clients values and overall talent strategy. Jo has also been pivotal in ensuring our service is first class to consistently build long term partnerships.

“Jo Scott and her team are always there to help. Jo's passion for training means that she is always looking to get us involved in industry research" - Lisa Todd-White, Finance and Commerical Talent Manager, Siemens

Surju Kanani

Surju Kanani

Client Director for Practice Firms

Surj joined Kaplan in 2009. Surj has a vast experience of both working in accountancy firms and as a lecturer in accountancy. His experience means his understanding of what makes a great apprenticeship programme in accountancy is second to none. Surj has a great relationship with his clients as is always at the end of a phone.

“Surj has a great understanding of our business and is alway eager to support. Surj's background as a tutor really helps him understand our programme” - Cara Chambers, Head of People Development, Crowe UK

Donna Poynter

Donna Poynter

Client Director for Banking and Financial Services

Donna has worked in apprenticeships and training for the past 15 years, working in a number of roles including business development, account management and apprenticeship design. Currently heading up the client solutions team for the financial services sector coordinating and implementing apprenticeships and corporate training to organisations in banking, insurance and wealth management.

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