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info_outline From 29th October all our classroom courses will be delivered via Live Online until further notice. Our centres are open for Computer Based Exams (CBE) only, which are running with safety measures in place.

More information can be found on the institute advice pages ›

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Contact us

There are several ways to contact Kaplan. Choose the relevant team or visit help and support.

info_outline We are experiencing high call volumes. You may experience extended wait times. We apologise for the inconvenience.


Network issues

We are experiencing issues with the network on 13th December 2019. We are working with our provider to resolve the issue. Therefore you may experience delays when trying to contact us. We apologise for any inconvenience.

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Help and support

Our FAQ section is made from real customer enquiries and updated regularly.

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UK locations

If you are looking for our centre locations, directions and local contact information.

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Business directory

If you’re looking to contact other Kaplan businesses and partners.

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Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Please note that our weekday opening hours have been updated to the below times. Weekend times remain the same.

Our UK phone lines are open:

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 1:00pm

For all CFA, CAIA, FRM, CISI, IOC, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.

Awards & Accreditations