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Help and support

Our FAQ section is made from real customer enquiries and updated regularly.

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UK locations

If you are looking for our centre locations, directions and local contact information.

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If you spot a mistake on our website, in our books or on any of your online learning content please let us know the details so we can continue to improve our services.

Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Please note that our weekday opening hours have been updated to the below times. Weekend times remain the same.

Our UK phone lines are open:

Monday - Thursday:
Friday:
Saturday:
Sundays and UK Bank Holidays:
8:00am - 8:00pm
8:00am - 5:30pm
9:00am - 5:00pm
9:00am - 1:00pm

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sundays and UK Bank Holidays: 9:00am - 1:00pm

Christmas 2023 / New Year 2024 opening times

Friday 22nd Dec:
Saturday 23rd Dec:
Sunday 24th Dec:
Monday 25th Dec:
Tuesday 26th Dec:
Wednesday 27th Dec:
Thursday 28th Dec:
Friday 29th Dec:
Saturday 30th Dec:
Sunday 31st Dec:
Monday 1st Jan:
Tuesday 2nd Jan:
8:00am – 5:30pm
9:00am – 1:00pm
Closed
Closed
Closed
9:00am – 1:00pm
9:00am – 1:00pm
9:00am – 1:00pm
9:00am – 1:00pm
9:00am – 1:00pm
Closed
Back to normal

Friday 22nd Dec: 8:00am – 5:30pm
Saturday 23rd Dec: 9:00am – 1:00pm
Sunday 24th Dec: Closed
Monday 25th Dec: Closed
Tuesday 26th Dec: Closed
Wednesday 27th Dec: 9:00am – 1:00pm
Thursday 28th Dec: 9:00am – 1:00pm
Friday 29th Dec: 9:00am – 1:00pm
Saturday 30th Dec: 9:00am – 1:00pm
Sunday 31st Dec: 9:00am – 1:00pm
Monday 1st Jan: Closed
Tuesday 2nd Jan: Back to normal

For all CFA, CAIA, FRM, CISI, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

Christmas 2023 / New Year 2024 opening times

Friday 22nd - Tuesday 26th Dec:
Wednesday 27th - Friday 29th Dec:
Saturday 30th Dec - Monday 1st January:
Tuesday 2nd Jan:
Closed
9:00am – 5:00pm (available by email only)
Closed
9:00am – 5:00pm (resuming normal office hours)

Friday 22nd - Tuesday 26th Dec: Closed
Wednesday 27th - Friday 29th Dec: 9:00am – 5:00pm (available by email only)
Saturday 30th Dec - Monday 1st January: Closed
Tuesday 2nd Jan: 9:00am – 5:00pm (resuming normal office hours)

Please note we will only be available via email at citybookings@kaplan.co.uk on 27th - 29th December. Our phone lines will open again from 2nd January 2022.

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via Safeguarding@kaplan.co.uk during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.