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Existing students - Academic Support

How do I contact Academic Support?

Log on to MyKaplan and go to your course. You’ve then got 4 options:

Screenshot from MyKaplan


Discussion forums

Firstly, check if your question has already been posted by another student and answered. If not, post your question. The answer will be seen by all students, so a great way to share tips.



Select the email icon and follow the instructions.

Request a callback

Fill in the form, including a brief overview of your question.

UK students only.

Live chat

A quick response to your query. Only suitable for brief questions.

At busy times there may be a slight delay in response.


Response time: We aim to respond to your queries within 4 hours within our opening hours below. Please note in our peak times this may take slightly longer.

Please be aware that not all these options are available on all courses.

Tip: Give the tutor as much information as possible in your question, such as: qualification, subject, how you’re studying (Classroom, Live Online, OnDemand, Distance Learning), name of the book, page and question number you’re looking at.

Academic Support opening times

Opening times
Monday 08:00 - 21:00
Tuesday 08:00 - 21:00
Wednesday 08:00 - 21:00
Thursday 08:00 - 21:00
Friday 08:00 - 17:30
Saturday 09:00 - 13:00
Sunday 09:00 - 13:00
Bank Holiday 09:00 - 13:00

Learning Coaches opening times

Opening times
Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Friday 09:00 - 17:30
Saturday 09:00 - 13:00

If you have an admin-related issue, please contact Student Services.

Student Services