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How to contact Academic Support

Log on to MyKaplan and go to your course. You’ve then got four options:

Discussion forums

Firstly, check if your question has already been posted by another student and answered. If not, post your question. The answer will be seen by all students, so a great way to share tips.


Select the email icon and follow the instructions.

Request a callback

Fill in the form, including a brief overview of your question. UK students only.

Live chat

A quick response to your query. Only suitable for brief questions.
Note: At busy times there may be a slight delay in response.

Response time:
We aim to respond to your queries within 4 hours within our opening hours below. Please note in our peak times this may take slightly longer.

Please be aware that not all these options are available on all courses.

Students using Schweser's online portal please either directly email your tutor or contact us at

Give the tutor as much information as possible in your question, such as: qualification, subject, how you’re studying (Classroom, Live Online, OnDemand, Distance Learning), name of the book, page and question number you’re looking at.

Academic Support opening times

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 1:00pm

Learning Coaches opening times

Monday - Thursday: 9:00am - 7:00pm
Friday: 9:00am - 5:30pm
Saturday: 9:00am - 1:00pm
Sunday (and bank holidays): Closed

Student Services

If you have an admin-related issue, please contact Student Services.

Take me to Student Services

Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Our UK phone lines are open:

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 1:00pm

For all CFA, CAIA, FRM, CISI, IOC, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

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