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Academic Support

Enrol on an eligible course to unlock gold-standard support from qualified tutors and progression advisors. Available exclusively through MyKaplan.

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Support, designed just for you

Get personalised help 362 days a year, including evenings and weekends. Whether it’s subject questions, exam strategies, resit advice, or well-being guidance, our tutors are only minutes away via live chat — or just a few hours by email or callback.

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Technical queries

We get it. Sometimes topics feel confusing or tricky. We’re here with clear, simple answers and different ways of explaining things, so you don’t get stuck and can keep moving forward.

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General advice

Need advice on studying smarter or tackling exams? From creating a revision plan to exam technique or catching up after falling behind, we’ll help you build a realistic plan that fits your life.

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Resit advice

If your results don't go as expected, we'll help you turn things around. Together we'll pinpoint where to focus, provide feedback and strategies, and create a clear plan for your next exam — with regular check-ins to keep you on track.

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Wellbeing

Balancing study with work, family, or life isn't always easy. That's why we offer well-being support — from managing exam anxiety and planning your time, to finding balance and reducing stress. We're here to support you emotionally as well as academically.

How to contact us

  • Start a live chat

    Connect instantly with a qualified tutor for help with urgent questions or technical queries related to your studies.

  • Send us an email

    Perfect for detailed questions or complex topics, giving you clear, thoughtful advice you can refer back to anytime.

  • Request a callback

    Share your question or the advice you need when completing the callback request form, and we'll ring at a time that suits you.

    Classroom, Live Online and OnDemand: From 1 April 2026, you’ll receive video callbacks for more personalised support.

    Distance Learning: For courses starting in 2026, phone callbacks will be available for UK-based learners. For courses starting from 2027, support will be provided by email, live chat, and discussion forums.

  • Discussion forums

    Included in some courses, discussion forums let you browse other learners' questions and answers, post your own, and get tutor feedback — a great way to share tips and insights.

Academic Support opening hours (GMT)

Mon – Thurs
8am – 8pm
Friday
8am – 5:30pm
Saturday
9am – 5pm
Sunday
9am – 1pm
UK Bank Holidays
9am – 1pm

Next steps

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