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How to contact Academic Support

Log on to MyKaplan and go to your course. You’ve then got four options:

Discussion forums

Firstly, check if your question has already been posted by another student and answered. If not, post your question. The answer will be seen by all students, so a great way to share tips.

Email

Select the email icon and follow the instructions.

Request a callback

Fill in the form, including a brief overview of your question. UK students only.

Live chat

A quick response to your query. Only suitable for brief questions.
Note: At busy times there may be a slight delay in response.

Response time:
We aim to respond to your queries within 4 hours within our opening hours below. Please note in our peak times this may take slightly longer.

Please be aware that not all these options are available on all courses.

Students using Schweser's online portal please either directly email your tutor or contact us at citybookings@kaplan.co.uk

Tip:
Give the tutor as much information as possible in your question, such as: qualification, subject, how you’re studying (Classroom, Live Online, OnDemand, Distance Learning), name of the book, page and question number you’re looking at.

Academic Support opening times

Monday - Thursday:
Friday:
Saturday:
Sunday (and UK Bank Holidays) :
8:00am - 8:00pm
8:00am - 5:30pm
9:00am - 5:00pm
9:00am - 1:00pm

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sunday (and UK Bank Holidays): 9:00am - 1:00pm

Christmas and New Year 2023/2024

Friday 22nd:
Saturday 23rd:
Sunday 24th:
Monday 25th:
Tuesday 26th:
Wednesday 27th:
Thursday 28th:
Friday 29th :
Saturday 30th:
Sunday 31st:
Monday 1st:
Tuesday 2nd
8:00am - 5:30pm
9:00am - 1:00pm
Closed
Closed
Closed
9:00am - 1:00pm
9:00am - 1:00pm
9:00am - 1:00pm
9:00am - 1:00pm
9:00am - 1:00pm
Closed
Back to normal

Friday 22nd: 8:00am - 5:30pm
Saturday 23rd: 9:00am - 1:00pm
Sunday 24th: Closed
Monday 25th: Closed Tuesday 26th: Closed Wednesday 27th: 9:00am - 1:00pm Thursday 28th: 9:00am - 1:00pm Friday 29th: 9:00am - 1:00pm Saturday 30th: 9:00am - 1:00pm Sunday 31st: 9:00am - 1:00pm Monday 1st: Closed Tuesday 2nd: Back to Normal

Progression Advisors (previously Learning Coach) opening times

Monday - Thursday:
Friday:
Saturday, Sunday (and UK Bank Holidays):
8:00am - 8:00pm
8:00am - 5:30pm
Closed

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday, Sunday (and UK Bank Holidays): Closed

Student Services

If you have an admin-related issue, please contact Student Services.

Take me to Student Services

Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Please note that our weekday opening hours have been updated to the below times. Weekend times remain the same.

Our UK phone lines are open:

Monday - Thursday:
Friday:
Saturday:
Sundays and UK Bank Holidays:
8:00am - 8:00pm
8:00am - 5:30pm
9:00am - 5:00pm
9:00am - 1:00pm

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sundays and UK Bank Holidays: 9:00am - 1:00pm

Christmas 2023 / New Year 2024 opening times

Friday 22nd Dec:
Saturday 23rd Dec:
Sunday 24th Dec:
Monday 25th Dec:
Tuesday 26th Dec:
Wednesday 27th Dec:
Thursday 28th Dec:
Friday 29th Dec:
Saturday 30th Dec:
Sunday 31st Dec:
Monday 1st Jan:
Tuesday 2nd Jan:
8:00am – 5:30pm
9:00am – 1:00pm
Closed
Closed
Closed
9:00am – 1:00pm
9:00am – 1:00pm
9:00am – 1:00pm
9:00am – 1:00pm
9:00am – 1:00pm
Closed
Back to normal

Friday 22nd Dec: 8:00am – 5:30pm
Saturday 23rd Dec: 9:00am – 1:00pm
Sunday 24th Dec: Closed
Monday 25th Dec: Closed
Tuesday 26th Dec: Closed
Wednesday 27th Dec: 9:00am – 1:00pm
Thursday 28th Dec: 9:00am – 1:00pm
Friday 29th Dec: 9:00am – 1:00pm
Saturday 30th Dec: 9:00am – 1:00pm
Sunday 31st Dec: 9:00am – 1:00pm
Monday 1st Jan: Closed
Tuesday 2nd Jan: Back to normal

For all CFA, CAIA, FRM, CISI, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

Christmas 2023 / New Year 2024 opening times

Friday 22nd - Tuesday 26th Dec:
Wednesday 27th - Friday 29th Dec:
Saturday 30th Dec - Monday 1st January:
Tuesday 2nd Jan:
Closed
9:00am – 5:00pm (available by email only)
Closed
9:00am – 5:00pm (resuming normal office hours)

Friday 22nd - Tuesday 26th Dec: Closed
Wednesday 27th - Friday 29th Dec: 9:00am – 5:00pm (available by email only)
Saturday 30th Dec - Monday 1st January: Closed
Tuesday 2nd Jan: 9:00am – 5:00pm (resuming normal office hours)

Please note we will only be available via email at citybookings@kaplan.co.uk on 27th - 29th December. Our phone lines will open again from 2nd January 2022.

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via Safeguarding@kaplan.co.uk during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.