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Inclusion

We believe inclusion of culture, experiences, and perspectives is paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which talent can equally develop, advance and thrive.

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Every learner, every success, matters to us

Our mission is deep rooted in providing equal access to education and opportunities for advancement to people of all backgrounds.

Founded on the principles of education for all, we’re here to make a difference to every learner. We believe that everyone with the passion and determination to succeed should be given the opportunity and support to reach their goals.

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Promoting inclusion

Our values (Act with Integrity, Grow Knowledge, Empower and Support, Create Opportunity, Drive Results Together) have shaped our ambition: to create an equal opportunity for a successful career for every learner, every candidate, and every employee.

We acknowledge that inequality, discrimination, prejudice and bias exist in our society, and that no individual or organisation - including Kaplan - is without biases. We are committed to ensuring that our leaders, managers and employees contribute to the prevention of discrimination and actively embrace the principle of inclusion.

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How we’ve set ourselves up to succeed

We acknowledge that inequality, discrimination, prejudice and bias exist in our society, and that no individual or organisation - including Kaplan - is without biases.

An inclusion vision diagram.

Delivering our vision

Executive leadership sets the overall vision and long-term direction for Inclusion across Kaplan.

Analysis and development of our strategies

Several teams are responsible for analysing and developing our Inclusion strategies. These teams are the Candidate I&EO Steering Group, Learner I&EO Steering Group and Working Party, Brighter Future Opportunity Team, and the Employee I&EO Steering Group.

Employee Advisory groups also share their Kaplan experiences, insights and recommendations directly with the Employee I&EO Steering Group regularly.

Leading the delivery of our inclusion initiatives

The Assessment Leadership Team and Education Leadership Team are responsible for leading the delivery of our inclusion Initiatives.

Delivering our inclusion initiatives

Our senior managers are responsible for delivering our Inclusion initiatives.

An inclusive learning experience

Our student code of conduct

We're committed to fostering a safe, respectful study environment where every learner and staff member is treated with dignity.

During our induction process, all new learners are introduced to our fundamental British Values of democracy, the rule of law, individual liberty, and mutual respect and tolerance of those with different faiths and beliefs. Our apprentices are encouraged to build upon their understanding of these values through discussions with their Talent Coaches.

Additional learning needs

For those with specific learning needs or disabilities, we have a range of support in place, which you can find on our Disability, Access, and Fair Assessment Policy.

Linguistic inclusion

We produce most of our own learning materials. Our statement of principles sets out our approach to ensuring they are inclusive and accessible to all learners.

Our Statement of Principles - Linguistic Inclusion

Inclusion report

Provides a snapshot of our performance against our Inclusion goals; highlighting the positive measures and impact that our learners are benefiting from.

Download our 24/25 report

To help level the playing field

We’re proud to partner with organisations that champion inclusion, build confidence, and open doors for people from all backgrounds.

Access Accountancy logoDisability Confident Commited logoMulticultural Apprenticeship and Skills Alliance logoMindset Pro logo

Supporting our communities

We support a number of initiatives to help increase the opportunities people have to reach their potential.

Examples of initiatives we have supported:

  • Opportunities should not be limited by background and schooling, which is why we’re proud to support Access Accountancy’s mission to offer progression based on merit, not background.
  • Promoting inclusion as sponsors of the Multicultural Apprenticeship Awards, and we are patrons of the Multicultural Apprenticeship and Skills Alliance, working with Mindset Pro to provide ongoing mental health training and support for our staff, and to deliver seminars and 1:1 coaching for our learners.
  • Being proud to be a disability confident employer

Supporting our employees

We have worked on a number of projects to ensure all our staff have access to support throughout their time with us.

Examples of projects we have worked on:

  • Rolled out Inclusive Leadership training to all our managers.
  • Created Inclusive Colleague training for all employees.
  • Upgraded the templates for our annual salary reviews so they show managers the impact their proposed increases will have on our gender pay gap.
  • Created an anti-racism resource library, built from employee-sourced content.
  • Launched a new intranet platform with social capability, which has provided a place for employees to make suggestions and form communities.

How can we help?

At Kaplan, we aim to provide an environment which embraces inclusion to make Kaplan a great place where everyone can succeed. If you have a query that relates to inclusion, either before or during your studies with Kaplan, please contact us.

For any complaints which are not related to Inclusion, we recommend raising the issue informally with a member of staff you feel comfortable with. The vast majority of complaints can be resolved at this stage. If you don't have access to a member of staff who you feel comfortable with, please contact us at studentservices@kaplan.co.uk, or to raise a complaint, email complaints@kaplan.co.uk.

Our other social responsibilities

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Education

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Accessibility

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Student well-being

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Community

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Opportunity

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Your rights

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