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Your rights

We are committed to protecting people's rights — whether fundamental human rights or consumer rights. Ethical practices, transparency, and accountability are at the heart of everything we do, ensuring fairness and integrity in all aspects of our work.

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Human rights

The UN issues guiding principles regarding human rights. We consider these for ourselves, our suppliers, and our community:

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Privacy

We ensure that we comply with GDPR rules and principles at all times, to protect your privacy, with policies for learners and exam candidates.

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Equality

Founded over 80 years ago on the principle of education for all, we remain committed to ensuring equal access to learning. We strive to make our education provision inclusive and accessible to everyone, offering support to those who need it most.

Rights of rest and leisure

Our Health and Safety policy covers our employees’ right to work in an environment that is safe from danger, and we ensure best practice at all times.

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Fair pay

Our compensation policy reflects our values, ensuring fair and equal pay while appropriately incentivising those accountable for revenue and organisational success.

Freedom of thought and opinion

We encourage open expression from both employees and students, providing channels for staff to speak up and regularly gathering learner feedback through surveys, pilots, and working groups.

Forced labour, trafficking protection

Our Modern Slavery statement ensures employees are treated with dignity, work freely, and receive fair compensation.

Consumer rights

Our Terms and Conditions explain who we are, how we provide courses, amendments, problem resolution, and other key details. They are regularly reviewed to reflect current consumer rights.

Our other social responsibilities

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Education

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Accessibility

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Student well-being

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Inclusion

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Opportunity

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Community

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