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Your well-being

We strive to ensure that every learner can thrive whilst at Kaplan. If you need support, we’re here to help.

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What is well-being?

We all have mental health, just as we have physical health, and it’s important that we look after both of these.

One in four of us experience a mental health issue every year. Looking after your mental health and well-being is so important and we are here to support you with this if and when you need us.

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How Kaplan supports our learners

We have a dedicated group of well-being champions that meet regularly. Many of our staff are Mental Health First Aiders trained by MHFA England. They’re committed to understanding your needs and deliver high quality support whilst you learn with us.

If you’re an apprentice, your talent coach will also share a link to a dedicated microsite, which has a wide range of useful resources. If you have any additional learning needs, please take a look at our Accessibility page for further information.

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Staff you can talk to

If you’ve concerns about your well-being, or that of another learner, you can talk in confidence to any of the following staff with which you feel comfortable: your tutor, your talent coach, or your learning coach.

We also have a dedicated safeguarding team that can listen and help. View our safeguarding page for more information.

Kaplan resources

We have a rich library of resources to help and support you with new content being added on a regular basis.

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Look after your well-being whilst you study with our popular Learn Better Podcast.

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Follow us on Eventbrite for our personal development and mental health webinars.

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Head over to our YouTube channel and watch our previous webinars with expert guests.

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Well-being blog

Discover our well-being articles on a range of fascinating topics. From mental health to personal development - we’ve got you covered.

Helpful organisations

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Mental health text support for anyone experiencing a mental health crises.

Visit website
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Understand more about how you're feeling, find ways to feel better or help support someone else.

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Advice and support for anyone who has concerns about the welfare of a young person.

Visit website

More can be found on our safeguarding page.

Frequently asked questions

We would recommend that you speak to your talent coach (if you’re an apprentice), your tutor, or a member of staff with whom you feel comfortable. If you are concerned about your well-being, our Safeguarding team can help. Please visit our Safeguarding page for more details.

First of all, this is completely natural and rest assured you won’t be the only one in your class who is feeling this way. Talk to your tutor or talent coach (if you’re an apprentice) or for technical support please contact our Academic Support team through the ‘contact a tutor’ function on MyKaplan. We have a vast range of resources to help you on the well-being page and our microsites (if you’re an apprentice). It may be possible to discuss a deferral, although this will depend upon your funding method, and will be discussed on a case-by-case basis.

You need to speak to your talent coach. They will be able to arrange to speak with you and ensure that you know exactly what you need to complete and any relevant deadlines. If you do not yet have a talent coach, please speak with your tutor, or to student services, and they will be able to advise you accordingly.

There are a number of ways in which we can support you:

  • For help with your academic studies please contact your tutor or a member of our academic support team
  • For help with your well-being please speak to your talent coach (if you’re an apprentice), your tutor, or any member of staff with whom you feel comfortable. Alternatively if you are really concerned please contact our Safeguarding team at

The Safeguarding team is here to support you with any concerns that you may have about your own, or someone else’s, safety and well-being, and signpost you to the most appropriate channels. Please refer to our Safeguarding page for further details.

The inclusion team can support you with any requirements that you may have in terms of making reasonable adjustments to your learning. They can provide advice and guidance about exam access requirements and support whilst you are learning at Kaplan. Please refer to our Accessibility page for more details.

If you are an apprentice, please discuss this with your talent coach. There are some great resources on the CIAG microsite. If you’re not an apprentice, please speak to your tutor or contact our recruitment team. Any learner can contact the National Careers Guidance service to receive free careers coaching via webchat or by calling 0800 100 900.

We offer a number of different study options at different price points. Please refer to our website for further details or get in touch with our student services team who will be happy to help. If travel costs are prohibitive, you can learn with us via Live Online. We also offer payment plans for those who wish to spread the cost of their course.

You can report illegal or harmful information, pictures, or videos anonymously via the website.

We have some useful information for apprentices on our microsites. You can also check out the following sites:

SHARE checklist - checklist and support in knowing how and what to share online

National Cyber Security Centre - Cyber Aware top tips, dealing with common problems, protecting your data and devices, and reporting cyber crime

Professional bodies that can help


Information and resources to help support you on your ACCA journey

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Help and support no matter how big or small for the ICAEW community

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Advice on how to cope with stress when studying for your AAT qualification

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Still not sure who to contact?

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