Your well-being

We would recommend that you speak to your talent coach (if you’re an apprentice), your tutor, or a member of staff with whom you feel comfortable. If you are concerned about your well-being, our Safeguarding team can help. Please visit our Safeguarding page for more details.

First of all, this is completely natural and rest assured you won’t be the only one in your class who is feeling this way. Talk to your tutor or talent coach (if you’re an apprentice) or for technical support please contact our Academic Support team through the ‘contact a tutor’ function on MyKaplan. We have a vast range of resources to help you on the well-being page and our microsites (if you’re an apprentice). It may be possible to discuss a deferral, although this will depend upon your funding method, and will be discussed on a case-by-case basis.

You need to speak to your talent coach. They will be able to arrange to speak with you and ensure that you know exactly what you need to complete and any relevant deadlines. If you do not yet have a talent coach, please speak with your tutor, or to student services, and they will be able to advise you accordingly.

There are a number of ways in which we can support you:

• For help with your academic studies please contact your tutor or a member of our academic support team
• For help with your well-being please speak to your talent coach (if you’re an apprentice), your tutor, or any member of staff with whom you feel comfortable. Alternatively if you are really concerned please contact our Safeguarding team at safeguarding@kaplan.co.uk.

The Safeguarding team is here to support you with any concerns that you may have about your own, or someone else’s, safety and well-being, and signpost you to the most appropriate channels. Please refer to our Safeguarding page for further details.

The inclusion team can support you with any requirements that you may have in terms of making reasonable adjustments to your learning. They can provide advice and guidance about exam access requirements and support whilst you are learning at Kaplan. Please refer to our Accessibility page for more details.

If you are an apprentice, please discuss this with your talent coach. There are some great resources on the CIAG microsite. If you’re not an apprentice, please speak to your tutor or contact our recruitment team. Any learner can contact the National Careers Guidance service to receive free careers coaching via webchat or by calling 0800 100 900.

We offer a number of different study options at different price points. Please refer to our website for further details or get in touch with our student services team who will be happy to help. If travel costs are prohibitive, you can learn with us via Live Online. We also offer payment plans for those who wish to spread the cost of their course.

You can report illegal or harmful information, pictures, or videos anonymously via the gov.uk website.

We have some useful information for apprentices on our microsites. You can also check out the following sites:

SHARE checklist - checklist and support in knowing how and what to share online

National Cyber Security Centre - Cyber Aware top tips, dealing with common problems, protecting your data and devices, and reporting cyber crime