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MyKapApp upgrade information

MyKapApp, the system you use as part of your apprenticeship, is being upgraded on Monday 26th April. From 5pm on Thursday 22nd April through to 9am on Monday 26th April, the system will be offline whilst we make the changes.

What will I need to do?

After the 26th April, you will need to reset your password when you first log in. You will still go to the same login page launch and your username will stay the same.

To do this, click Reset Password on the login page as shown below:

MyKapApp Login screenshot

Now enter your username and click ‘Reset Password’. An email will be sent with a link to reset your password to the email address you provided us with. The link will expire after 48 hours.

The password must have:

  • 1 upper case letter
  • 1 lower case letter
  • 1 number
  • 1 special character
  • 8 characters minimum

Following the password reset, you will be logged in for the first time and will be asked to accept the Terms and Conditions. At the bottom of the page is the option to select I Accept. Once accepted, you will be taken to the homepage and you can start using the platform.

What is changing?

We’re improving the look and feel, usability, and ability to interact with your Talent Coach through this upgrade. You’ll also be able to access your skills and behaviours training to help you whenever you need it.

What are the benefits?

We’re improving the look and feel of MyKapApp so that it is less cluttered and more inviting. At a glance, you’ll be able to see the overall progress of your apprenticeship, what’s due in the coming weeks, and any reviews planned with your Talent Coach.

MyKapApp Home screenshot

You’ll also be able to:

  • Choose to receive notifications when your Talent Coach has marked work or sent you a message.
  • Message your Talent Coach directly from within the system.
  • Clearly see on the home page the progress you are making towards your apprenticeship; what’s overdue and what’s next to do.
  • Upload your work directly into the system and see documents which your Talent Coach has uploaded.

What will happen to the work I have already done?

The work you’ve already completed will still be there when the system is upgraded, and we will do detailed checks before we go live to make sure that’s the case.

How can I find out more?

We have produced a short learner guide (PDF) launch with targeted videos to help you use the new system. This guide is also available in the News and Events section on the MyKapApp homepage.

Alternatively, the links to the videos are included below:

  1. Take a tour launch [5 mins] - covering the homepage, calendar, settings, preferences, notifications, password, avatar and messages.
  2. My Programme Overview launch [7 mins] - covering courses, accessing & submitting learning content, progress and registration information.
  3. Evidence launch [6 mins] - covering uploading additional evidence, cross-referencing and showcase portfolio.
  4. Contact Diary launch [8 mins] - covering reviewing the contact diary, feedback and creating contact diary entries.
  5. Off the Job Training launch [3 mins] - including metrics and recording off the job hours.

Need help?

If you need any help logging into the system, please contact Student Services. For support once in the system, please refer to the help videos and/or contact your Kaplan Talent Coach.