Frequently asked questions
When will I receive access to MyKaplan?
Classroom and Live Online learners:
Will get access to MyKaplan at least two weeks before their course starts.
OnDemand and Distance Learning learners:
- For courses with no fixed exam dates, access starts on the first of the month selected during purchase.
- For courses with fixed exam dates, access starts a set number of weeks before the exam (this varies by qualification and by level).
If you’d like to know the specific access dates for a course you are enrolling onto, view your course confirmation email or contact studentservices@kaplan.co.uk for more information.
How long do I have access to my course on MyKaplan?
Access duration varies depending on the course. Once your course is live, you’ll be able to check the time remaining within the ‘My Courses’ section within MyKaplan. Apprentices will have access for the complete duration of their apprenticeship.
View access duration
If you’d like to know the specific access dates for a course, contact studentservices@kaplan.co.uk for more information.
Can I extend my MyKaplan access?
Yes, you can automatically extend your access for free for three additional months within the ‘Account Overview’ section of your MyKaplan account*. This can only be done once, and will be available up to 30 days before your course is due to expire and up to 30 days after it has expired.
*Not applicable to Cybersecurity, New Technologies for Business, ICAEW Data Analytics, or courses with content hosted on Schweser (CFA, Sustainable Investing Certificate, CAIA, FRM).
Can I access MyKaplan on multiple devices?
Yes, you can access MyKaplan on a desktop, mobile, or tablet device as long as they meet the minimum system requirements.