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Award winning training provider

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Learning for all

Every learner, every success, matters to us.

Founded on the principles of education for all, we’re here to make a difference to every learner. We believe that everyone with the passion and determination to succeed, regardless of ethnic origin, age, gender, sexuality, religious beliefs or disability, should be given the opportunity and support to reach their goals.

Promoting equality, diversity and inclusion

Our values (Act with Integrity, Grow Knowledge, Empower & Support, Create Opportunity, Drive Results Together) have shaped our ambition: to create an equal opportunity for a successful career for every learner, every candidate, & every employee.

We acknowledge that inequality, discrimination, prejudice and bias exist in our society, and that no individual or organisation - including Kaplan - is without biases. We are committed to ensuring that our leaders, managers and employees contribute to the prevention of discrimination and actively embrace the principles of equality, diversity and inclusion (EDI) by embedding them in our interactions with our learners, candidates, colleagues and partners.

Through data and analysis, and by listening to our colleagues and customers, we will seek to identify where any significant inequalities may exist within our organisation (particularly where they relate to broad inequalities that exist in our society) and we will implement strategies to address them.

Our student code of conduct sets out how we create a study environment for our learners and staff that is safe and where everyone is treated with dignity and respect.

During our induction process, all new learners are introduced to our fundamental British Values of democracy, the rule of law, individual liberty, and mutual respect and tolerance of those with different faiths and beliefs. Our apprentices are encouraged to build upon their understanding of these values through discussions with their Talent Coaches.

description Our Learner EDI Policy (82K PDF)

We produce most of our own learning materials. Our statement of principles sets out our approach to ensuring they reflect the diversity of our learners.

description Our Statement of Principles - Linguistic Diversity, Equality, and Inclusion (117K PDF)

Insider insights

From study tips to career advice, thought leadership to professional development, explore a range of insights suited to learners and employers.


Supporting our communities to help level the playing field

Within our communities, we support a number of initiatives to help increase the opportunities people have to reach their potential.

Some of the projects that we are particularly proud of include:

  • Working with RefuAid to support refugees to gain their ACCA qualification for free
  • Partnering with the Career Ready programme through mentoring and masterclasses to help people of disadvantaged backgrounds
  • Support Leadership through Sport and Business to provide free AAT training and additional learning support where needed
  • We promote apprenticeship diversity and inclusion as sponsors of the BAME apprenticeship awards and as registered BAME apprenticeship alliance 'change makers'
  • Working with Mindset Pro to provide ongoing mental health training and support for our staff and to deliver seminars and 1:1 coaching for our learners
  • We're pleased to support the work of New Gen Accountants
  • We are proud to be a disability confident employer
disability confident logo RefuAid logo BAME Apprenticeship Alliance logo
Speech marks

"Career Ready mentoring helps me by extending my knowledge on topics I didn't know I needed when it comes to the working world. Having a mentor allows me to learn new things and develop new skills to prepare me for my future in the world of work."

How can we help?

At Kaplan, we aim to provide an environment which embraces diversity and promotes equality and inclusion to make Kaplan a great place where everyone can succeed. If you have a query that relates to equality, diversity and inclusion either prior to or during your studies with Kaplan please email us: edi@kaplan.co.uk

We aim to respond within 2 working days.


For any complaints which are not related to EDI, we recommend raising the issue informally with a member of staff you feel comfortable with. The vast majority of complaints can be resolved at this stage. If you don't have access to a member of staff who you feel comfortable with, please contact us at studentservices@kaplan.co.uk or to raise a complaint e-mail complaints@kaplan.co.uk

More information about Kaplan

Learn more about how Kaplan makes a difference.