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info_outline Classroom courses and CBEs are running from our centres and will gradually return to full capacity with additional measures to minimise the spread of the virus. See our COVID pages for details.

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Learning for all

Every learner, every success, matters to us.

Founded on the principles of education for all, we’re here to make a difference to every learner. We believe that everyone with the passion and determination to succeed, regardless of ethnic origin, age, gender, sexuality, religious beliefs or disability, should be given the opportunity and support to reach their goals.

Promoting equality, diversity and inclusion

Our values (Act with Integrity, Grow Knowledge, Empower & Support, Create Opportunity, Drive Results Together) have shaped our ambition: to create an equal opportunity for a successful career for every learner, every candidate, & every employee.

We acknowledge that inequality, discrimination, prejudice and bias exist in our society, and that no individual or organisation - including Kaplan - is without biases. We are committed to ensuring that our leaders, managers and employees contribute to the prevention of discrimination and actively embrace the principles of equality, diversity and inclusion (EDI) by embedding them in our interactions with our learners, candidates, colleagues and partners.

Through data and analysis, and by listening to our colleagues and customers, we will seek to identify where any significant inequalities may exist within our organisation (particularly where they relate to broad inequalities that exist in our society) and we will implement strategies to address them.

Our student code of conduct sets out how we create a study environment for our learners and staff that is safe and where everyone is treated with dignity and respect.

During our induction process, all new learners are introduced to our fundamental British Values of democracy, the rule of law, individual liberty, and mutual respect and tolerance of those with different faiths and beliefs. Our apprentices are encouraged to build upon their understanding of these values through discussions with their Talent Coaches.

description Download our Learner EDI Policy

We are here to make a difference to EVERY learner

Here’s some ways in which we have helped a diverse range of students

Poppy Laila

Meet our new SENCo

We appoint a new Special Educational Needs Coordinator (SENCo) and discover more about her in this short Q & A.
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Apprenticeships are for everyone

Apprentice, Haider Ali, won the Rising Star Award at the WorldSkills UK Diversity & Inclusion Heroes Event, and he’s passionate about improving inclusivity. This is his story.

Supporting our communities to help level the playing field

Within our communities, we support a number of initiatives to help increase the opportunities people have to reach their potential.

Some of the projects that we are particularly proud of include:

  • working with RefuAid to support refugees to gain their ACCA qualification for free
  • partnering with the Career Ready programme launch through mentoring and masterclasses to help people of disadvantaged backgrounds
  • supporting Leadership through Sport and Business to provide free AAT training and additional learning support where needed
  • supported the Helena Kennedy Foundation and also have a Kaplan staff member who sits on the Foundation’s trustee board.
  • promoting apprenticeship diversity and inclusion as registered BAME apprenticeship alliance ‘change makers’
  • working with Mindset Pro to provide ongoing mental health training and support for our staff and to deliver seminars and 1:1 coaching for our learners
  • supporting the work of New Gen Accountants
  • being proud to be a disability confident employer

RefuAid logo disability confident logo BAME Apprenticeship Alliance logo

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Career Ready mentoring helps me by extending my knowledge on topics I didn't know I needed when it comes to the working world. Having a mentor allows me to learn new things and develop new skills to prepare me for my future in the world of work.

Megan, Year 13 Mentee.

How can we help?

At Kaplan, we aim to provide an environment which embraces diversity and promotes equality and inclusion to make Kaplan a great place where everyone can succeed. If you have a query that relates to equality, diversity and inclusion either prior to or during your studies with Kaplan please email us: edi@kaplan.co.uk

We aim to respond within 2 working days.


For any complaints which are not related to EDI, we recommend raising the issue informally with a member of staff you feel comfortable with. The vast majority of complaints can be resolved at this stage. If you don't have access to a member of staff who you feel comfortable with, please contact us at studentservices@kaplan.co.uk or to raise a complaint e-mail complaints@kaplan.co.uk

More information about Kaplan

Learn more about how Kaplan makes a difference.