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Award winning training provider

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Tutor support until late

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Live Online Student Charter

At Kaplan we want you to enjoy your studies. We aspire for all learners to pass your exams, and for our apprentices to develop the relevant knowledge, skills and behaviour to succeed in your chosen career, your end point assessment and successfully complete your apprenticeship.

To ensure you have the best opportunity to achieve success, there are a few things you need to do:

  1. Attend all your classes - live wherever possible.
  2. Complete course assessments/mocks and submit them on time to ensure that they are marked and to action any feedback provided by the marker.
  3. Utilise the features and benefits, including online testing, provided on MyKaplan - our learning management system.

In order to get the most out of your studies with Kaplan, create a friendly study environment and for you to achieve your qualification / apprenticeship, we require you to adhere to the guidelines set out in this charter.


  1. Ensure that you join your class at least 5 minutes before the class starts.
  2. Your online access is not transferable.
  3. We expect you to achieve a minimum of 80% attendance over the duration of your course.
  4. If you miss a class, then make sure that you watch the recording of the session at your earliest opportunity and before the subsequent session.
  5. Play an active part in the session, by contributing on the chat panel and making use of the open mic function wherever possible.
  6. Give the session your full attention and resist any temptation to multi-task.
  7. We recommend that you enable your camera whenever possible during your teaching sessions and interactions with our coaches. Please ensure that you are dressed appropriately and that your background is suitable for others to view (or consider blurring).
  8. If attending a one to one session (e.g. with a talent coach or tutor) you feel uncomfortable at any time, please end the session and report the reasons for doing so to our safeguarding team via email:
  9. Reflect on what you have learnt in your session, and how you will apply that in the workplace.
  10. Progression

  11. All assessments and mocks (as applicable per qualification/course) should be completed and submitted for marking within the deadlines provided. Scripts submitted after the deadline will not be marked .The more questions you attempt and the more practice and feedback you get, the better the chance of success.
  12. Complete your homework including the completion of the Knowledge checks on MyKaplan.
  13. It is your responsibility to book and attempt exams relevant to all the papers/units/subjects studied. For apprentices, please speak with your Talent Coach or Student Services if you have any concerns.


Our programmes are delivered in a professional learning environment. We therefore require that you engage in a courteous, considerate and professional manner at all times when attending one of our Kaplan courses . If you do not uphold these standards of behaviour, then steps may be taken to remove you from your programme and your employer may be informed.

Please also refer to our student code of conduct.

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