Accessibility

You should notify Kaplan on your application form and/or through the onboarding process of any learning difficulty or disability that you may have. This will then be discussed with you during your Onboarding call. The Onboarding Coach will ensure that you are supported by identifying the most appropriate solution to any barriers to your learning. Any additional support requirements will be notified to the relevant teams so that they can ensure that you are given the appropriate support.

You should notify our student services team studentservices@kaplan.co.uk of any learning difficulties or disabilities that may affect your learning. The team will then discuss the most appropriate form of support, taking into account relevant information about what has worked for you previously. Any additional support requirements will be notified to the relevant teams so that they can ensure that you are given the appropriate support.

Student Service Advisors/Client Managers will advise prospective students and/or their employers on an appropriate qualification based upon their particular circumstances. The assessment requirements of the qualification and the planned programme of study will be outlined. It will be made clear at the outset if the student will not be able to meet all the assessment criteria due to any disability, impairment or specific learning difficulty.

Once our advisors have considered what adjustments future or current students with disabilities or difficulties may need, then appropriate provision can be made. The sooner this is completed the better, especially if any specialist equipment is needed. What is reasonable will depend on the individual circumstances, the impact of the disability, cost implications and the practicality and effectiveness of the adjustment.

We try to be as prepared as possible for all our learners’ needs, but everybody is unique and sometimes we might not be fully prepared and we’ll need to make every potential learner feel welcome while we think on our feet and work with them to try to find a solution.

In most cases, it is your responsibility to notify the relevant Awarding Organisation/ Professional Body of an additional learning need, which may result in adjustments to the assessment process, including extra time. The AO/PB’s will then notify us of this when exams are booked with the specific institutes. For some qualifications including AAT - you need to contact student services or your local student experience team in the centre - they will then gather the information from you to send onto the AAT to agree upon the reasonable adjustment.

Our dedicated Student Experience/CBE team works closely with the Awarding Organisation/ Professional Body, to ensure we follow the correct guidelines for Examinations whilst providing support for students.

Special consideration involves procedures that may result in an adjustment to the marks of students who have not been able to demonstrate attainment because of exceptional circumstances during the examination itself. We must ensure that we treat students fairly and in accordance with any awarding organisation/professional body guidance.

If you believe that you were disadvantaged in the examination through circumstances beyond your control – for example, illness during the examination, fire alarm during the examination – you may make a request for special consideration. You should ensure that the invigilator records the circumstances and then the centre will complete the necessary Special Consideration Form and submit to the awarding body no later than 14 days after the examination. Again, please refer to each Institute’s individual guidance. The application should be supported by appropriate evidence, for example, a doctor’s letter in the case of illness.

There may be occasions during your time with us when you might experience a more temporary disability or medical condition.

If you find yourself in need to support please contact your tutor, your talent coach or our student services team.