Who we are
We are a leading provider of apprenticeships, accountancy, tax, banking and financial services, data and
technology courses, and professional assessments. At Kaplan, we work together to make this organisation
diverse, innovative, and efficient. We aim to become highly respected for supporting learners to build or
assess their professional competence through apprenticeships and qualifications.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment
We are here to make a difference to every learner and inspire them to succeed.
We advance every industry we partner with, ensuring professional competence
1000+ UK employees
Wide range of roles
Home, office, and hybrid working
What we believe in
At Kaplan we are all working hard to make this organisation diverse, innovative and efficient - a great place to work where everyone can succeed.
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in
creating a culture of success.
Act with integrity
Integrity is engrained in the way we work, and everything we do is consistent with our purpose and
values. We build clarity around how we will create success - the Kaplan Way.
Empower and support
We make sure everyone has the space and tools they need to work together and continuously improve how
and what we deliver to our customers - directly or indirectly.
This is a place where people can become inspirational educators, grow into experts in our specialist
fields and build leadership careers. Those who drive Kaplan’s success, find their success at
Learning is in our DNA. Investing in knowledge of our ever changing customers, our market and our
individual fields creates success for our learners - and for ourselves.
Drive results together
Focusing on what matters most, we collaborate and partner with colleagues, setting targets and measuring
progress to turn ambition into outcomes, which we all celebrate.
Equality, Diversity, and Inclusion
We are working hard to create an inclusive environment, where differences are supported and celebrated,
enabling employees to achieve their potential and play their part in the business's success. We believe that
this is the key to a thriving, happy workplace, and a fair work culture.
Global EDI vision
Kaplan is a global organisation whose mission is rooted in providing equal access to education and
opportunities for advancement to people of all backgrounds.
We believe diversity, equity and inclusion - of culture, experiences, perspectives - and opportunity in
an ever-changing world.
As an educator, partner and employer, Kaplan is committed to promoting an equitable world in
which diverse talent can develop, advance and thrive.
We recognise that, as an employer, we are not as diverse as we want and need to be. Although we have gender
equality in our senior and highly paid roles, when we look at other characteristics we can see we’ve
still got work to do. We’ve identified our biggest EDI challenges, set clear goals and targets to
overcome them, and shared these openly with our employees.
And as an educator, we’re committed to making a difference to every learner.
Equality, Diversity, and Inclusion at Kaplan (2m:56s)
Corporate responsibility is at the core of what we do at Kaplan to support learners, clients, employees, and
communities whilst considering the environment.
How we make a difference
What we offer
Kaplan employees enjoy a comprehensive range of benefits.
Making your money and holidays go further
- Annual leave - 28 days plus bank holidays (pro-rata for part-time employees)
- Annual leave purchase scheme - to boost your annual leave entitlement
- Season ticket loan - to spread the cost over the whole year
- Cycle scheme - tax efficient and enables you to spread the cost
- The Gift of Knowledge - big discounts on Kaplan courses for you and your family
- Staff discount scheme - discounts and cash back at your favourite high street
stores and online
Your health and peace of mind
- Discounted gym membership - lower corporate rates at over 2,000 gyms in the UK
- Private medical insurance - at the company's expense
- Salary sacrifice health screening - tax efficient option for an annual health
- Employee assistance programme - 24/7 confidential services providing counselling
and referrals to support services
- Income protection insurance - covers 50% of lost earnings in the event of long term
Providing for your family
- Company pension - up to 5% matched contribution
- Maternity, Adoption, Shared Parental and Paternity/Partner Pay Schemes - Each
offering well in excess of the statutory levels
- Life assurance - a payment of 4 x basic salary to your nominated person/s
What we look for
We are always looking for people who would like to join us and build their career at Kaplan. We have a vast
range of roles and opportunities across our business and welcome applications from a diverse range of
backgrounds and experiences. People who are excellent at what they do, who believe in our values and have a
passion for working with colleagues to create success together.
Frequently recruited roles
These are a few roles that we recruit for on a regular basis. If you'd like to see the full
range of roles we currently have available, view our vacancies.
Tutors provide an outstanding classroom and/or online experience to our
learners, inspiring them to take what they learn and apply it in the workplace to boost their
careers. They continuously build their skills and share knowledge with colleagues whilst helping
to ensure that our delivery continually evolves and adapts.
Meet the Kaplan tutors (5m:36s)
Location: Home-based except when delivering classroom
teaching or attending a team meeting
Talent Coaches provide excellent levels of support, advice, and guidance to
our learners from apprenticeship induction, throughout the apprenticeship and finally in
preparation for gateway and their End-Point Assessment. They ensure that apprentices’
knowledge, skills, and behaviours progress and develop throughout, allowing them to excel in
their current job role and beyond.
Interview with a Kaplan talent coach
Location: Home-based except when attending a team conference
Student Service Advisor
Student Service Advisors provide an efficient and friendly service for all
queries from existing and prospective learners. They play a critical role in ensuring that
issues and questions are resolved in an efficient and professional way, and that Kaplan
continues to achieve high levels of student satisfaction.
Location: Fully office based, Universal Square,
Setting you up for success
We have a comprehensive induction programme to welcome new joiners and help them quickly find their way
around. Our aspiration is for them to be doing brilliantly, learning, moving forward and being successful.
We also ask them what attracted them to Kaplan - here’s what they’ve said.
To be part of an organisation which empowers individuals to achieve and succeed in their various
goals and endeavours.
A well established organisation, an international name, known for quality.
A friend had told me about Kaplan and had been trying to get me to join and now I have I
can see why. It's a very supportive culture.
I have actually returned to Kaplan after 2.5 years away at the family business. I've
always loved working at Kaplan and am so happy to be back.
Kaplan's core value of empowering people as I wanted to work in a company that pushes you
to achieve your goals.
Working for a company that cares about the people who work for them, ensuring they make a
difference to every learner.
View more testimonials
With a huge diversity of roles, locations and work patterns, there are great opportunities for you to develop your career at Kaplan. Starting her journey as a student with Kaplan, our CEO Kathy is a great example of someone who has built their career at Kaplan. But Kathy is not the only one, here are some more stories of career successes at Kaplan.
Chief Operating Officer
I started my career in Kaplan's Nottingham office as a Tutor. As well as teaching and interacting with our learners, this role also gave me the opportunity to schedule courses and coordinate tutors which I fell in love with, especially seeing how the whole picture fitted together.
I progressed to managing courses and people, then multiples centres and budgets. I eventually moved into supporting entire central functions at Kaplan. My role now is Chief Operating Officer, a role that includes everything from learner applications processing, delivery of both classroom and live online tuition, and wrap-around academic support. I'm also responsible for ensuring that learners are provided with learning materials and receive support from our Talent Coach team.
I've loved my journey at Kaplan, it has allowed me to understand lots of parts of our business and see how it all fits together. Along the way I've had 3 babies and balanced my career with the needs of my family.
The world moves fast so my mantra has been to embrace change and make sure I'm open, adaptable, and at the forefront of it. Kaplan has been a great place for me to put this into practice.
Deputy Head of Service Operations
I joined Kaplan in 2017 as a Student Service Advisor as part of the single teams restructure. One of the first things which became apparent was the variation to queries we handled. I wasn't naive enough to think that I'd be reading from a script but no two questions were the same and it really helped me understand the wider business and how we operate.
The role gave me the opportunity to make a difference to every learner and I learnt so much from being the first point of contact for many of our learners.
My role within Student Services changed over the years and I eventually became a Senior Student Services Manager in 2019. I was still responsible for the day to day performance of the team and ensuring we were still achieving our core KPI's but it also gave me the opportunity to be involved in more strategic conversations with different business areas such as Marketing, Commercial managers and Product.
I moved to Client Service in 2021 as a Service Operations Manager and have really enjoyed helping the team navigate some of the challenges we've faced over the past couple of years. I've had to embrace all things client and even though it was very different to my previous roles, delivering the best service possible was still at the heart of it. I'm now occupying the position of Deputy Head of Service Operations.
Words like 'agile' and 'dynamic' are such buzz words at Kaplan and I feel it's massively appropriate for anyone working in Service Operations. Frameworks, products and processes are constantly changing and I find reacting to change to ensure Clients and Learners have access to the information they need when they need it massively rewarding.
Digvijayee with his Kaplan Way Award
I began as a Tutor in the Southampton office, specialising in corporate reporting and audit. I really enjoyed the technical challenge of delivering the material, but more than anything the opportunity to teach bright fun learners just starting out in the profession.
I've had many roles over the years - Subject Head for audit, Regional Courses Manager, Tutor Lead, and worked on client teams with our largest accounts. For the last few years I've worked for Kaplan publishing as a Content Specialist responsible for our hard copy and online materials - it's amazing what new skills I've picked-up, but everyday I still apply the lessons I learned as a tutor so that the material is focused on what our learners need to succeed.
There's a real sense of comradeship amongst the teams I've worked with. Kaplan always seems to attract great people and I've always been supported.
Rob using one of his Kaplan paid volunteering days to help at a centre for adults with learning difficulties
Business Development Manager
I started in 2010, working in our Client and Student Services department at our Leeds centre. I was fortunate enough to be able to support some fantastic students through their various learner journeys, as well helping clients to better understand our programmes and find the best training solutions based on their organisation's objectives.
I developed a real passion for our suite of qualifications and the natural progression from there was to move into Resource Management as a Scheduler for the North East. In this role I programmed our Accountancy and Tax courses for the region, building them from the ground up and coordinating all of our wonderful tutors. This was an enriching time for me at Kaplan and I was very grateful to receive a Kaplan Way Award for my contribution to the business. My role now is Business Development Manager for the North East, showcasing our programmes, which now include Data and IT to our clients, using all the experience I have gained to offer them holistic consultation.
My time at Kaplan has been a time of professional and personal growth and I have loved every minute, meeting some great people along the way who have become lifelong friends.
Anthony with his Kaplan Way Award
Head of Client Solutions and Quality
I originally joined Kaplan as an Assessor (now known as a Talent Coach) for the AAT apprentices in Liverpool. I did not have a background in accountancy but had gained some good experience as an NVQ assessor at Llandrillo College which I adapted quickly based on the more academic study requirements of the AAT.
A couple of years later I became the AAT Course Manager in Liverpool taking on responsibility for the programme delivery and quality. I soon realised that the quality of the education was paramount to the success of our students and as such became really interested in all things Quality and Compliance, I was Ofsted nominee in 2010 a both terrifying and exciting experience which certainly developed me tremendously. This was great grounding for my next role as Head of Quality and Compliance based in our Manchester office. My final triumph was a further promotion to Head of Vocational Infrastructure which saw me take on the operational aspects of apprenticeships in parallel with the quality and compliance role.
After 15 years with Kaplan, I decided that it was time to expand my horizons in the world of Apprenticeships and joined Seetec Outsource, a training provider with a large portfolio of Apprenticeships. This was during the time of the Government reforms which saw the introduction of the apprenticeship levy along with a change in how apprenticeships were assessed.
After five years at Seetec Outsource, I decided I was ready for another challenge. Although I didn't want to entirely change direction I was definitely ready for a fresh start and I automatically thought back to my time at Kaplan. As always, the opportunities to try something different were available and I returned to Kaplan as the Head of Client Solutions and Quality in the Kaplan Assessments business.
The things I love about working at Kaplan are the opportunities to progress and grow with unerring support given by everyone at every level. The fast paced environment and the will to succeed which permeates through to our core. I am very proud to work for an organisation that provides people with diverse backgrounds to achieve their own goals and support the goals of so many others.