Invoice enquiries

Please refer to the following information for guidance on which team to contact.

Client Services Team

If you have a query about invoices, purchase orders, or refund requests, please send an email to one of the following.

Accountancy and Tax enquiries:
clientservices@kaplan.co.uk

Banking and Finance enquiries:
fmclients@kaplan.co.uk

Credit Control Team

If you have a query about payment and allocation in relation to your account, or require copies of invoices, credit memos or statements please email the credit control team.

Enquiries:
creditcontrol@kaplan.co.uk

If you are an independent student (not a company) please visit our student services page.

Common enquiries

Please contact the Credit Control team at creditcontrol@kaplan.co.uk quoting your business name and Kaplan customer number.

I need to set Kaplan up as a new supplier/vendor.

Please contact the Security & Compliance team at securityandcompliance@kaplan.co.uk quoting your business name and Kaplan customer number.

I need to advise of a change in the way that invoices are processed and paid.

Please contact the Credit Control team at creditcontrol@kaplan.co.uk quoting your business name and Kaplan customer number.

I have a query with regard to invoice payment terms

Please contact the Credit Control team at creditcontrol@kaplan.co.uk quoting your business name and Kaplan customer number.

I need to send a remittance advice

Please send it to the Credit Control team at creditcontrol@kaplan.co.uk quoting your business name and Kaplan customer number.

I need to pay my invoice

Please send your payment to the bank details on your invoice quoting your Kaplan Customer Number (example C23_KFXXXXX)

Invoice enquiries

Client Services Team

Credit Control Team

Common enquiries

Customer service

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