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Student well-being advice

There are times when we all need a little extra help and support and our student wellbeing is of paramount importance to us. As we continue to navigate through the current Covid-19 challenges we’d like to remind you that we are here to support you.

If you are in need of urgent medical assistance please contact 111, your GP or one of the helplines listed at the bottom of this page. If you have a Safeguarding concern, please refer to our Safeguarding page.

We've pulled together some blogs and supportive information to help you at times when you need it.

Download a summary of how we will support you with your wellbeing (PDF 3.2MB)

You can take part in any of the monthly sessions between May 2021 and February 2022 on Mental Fitness. They're free to attend but have limited capacity, so book soon via our Eventbrite page. They are led by an expert mental health speaker, Ross McWilliam of MindSetPro.

There are recordings available now for the following sessions on YouTube:

Watch our YouTube videos for more help and support:


Information pages

Still not sure which team to contact?

For sales, business or apprenticeship related enquiries, call +44 (0) 161 259 7400.

Please note that our weekday opening hours have been updated to the below times. Weekend times remain the same.

Our UK phone lines are open:

Monday - Thursday:
Friday:
Saturday:
Sundays and UK Bank Holidays:
8:00am - 8:00pm
8:00am - 5:30pm
9:00am - 5:00pm
9:00am - 1:00pm

Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:30pm
Saturday: 9:00am - 5:00pm
Sundays and UK Bank Holidays: 9:00am - 1:00pm

For all CFA, CAIA, FRM, CISI, IOC, IMC and Excel enquiries, call +44 (0) 207 920 3060.
(UK opening times for these enquiries are Monday to Friday 9am – 5pm)

If you are currently studying with Kaplan, visit our Student Services page to find out how we can help you.

Safeguarding and Mental Health

If you have any safeguarding concerns, please contact us via Safeguarding@kaplan.co.uk during working hours. It is a confidential email account.

There are two very good charities who have out of hours support: NSPCC for concerns about young people 0808 800 5000 or the Samaritans 116123.

We can also signpost you to several helpful organisations - we have collated contact details of organisations such as Anxiety UK, Mind, CALM, and Young Minds.