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Business, Customer, Leadership and Management Apprenticeships

Leadership and management Apprenticeships help train individuals to become better managers and leaders. Roles include team supervisor, chartered manager, and a master's in senior leader.

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There are a growing number of Apprenticeship standards to cover a wide range of job roles in Business, Customer, Leadership and Management, including new standards in HR. Starting from entry level positions in Administration and Customer Service, learners can progress onto Apprenticeships covering key first-line management, project management, and consultancy skills before moving onto standards aimed at department managers and senior leaders. These new standards offer employers really exciting opportunities to both add talent to your workforce, but also upskill existing staff with a range of industry leading qualifications from awarding bodies including ILM and CIPD.

Kaplan’s expertise in both Apprenticeship delivery and designing talent development programmes, blending technical and behavioural training, makes us the ideal partner for your Business, Customer, Leadership and Management Apprenticeship needs. We believe that the new standards open up really exciting opportunities for you to both attract new talent and nurture and develop existing team members, enabling them to achieve a professional qualification whilst progressing their career within your organisation.

Kaplan offers a range of Apprenticeships which all include development day workshops, created and delivered by our Leadership and Professional Development team, experts in behavioural training. Our proposition is based on working closely with employers to design programmes specifically tailored to your training and development needs, embracing the flexibility of approach offered by the new Apprenticeship standards.

Which standards do we offer?

We offer many Leadership and Management Apprenticeships at Level 3, 4, and 5, e.g. Project Management, CIPD, and Operational Manager Standard with ILM.

What's included

Kaplan apprentices are supported throughout their whole programme by a dedicated Talent Coach, experienced in the business area they are coaching, who will help them to contextualise their learning and reflect on their work performance and any development needs. This approach will ensure your apprentice develops a deep commercial understanding of business and, most importantly, your business. Because of this, they’ll make better decisions and have greater impact in the work they complete for you.

Registration and recruitment
We are a full service provider and can support on all aspects of Apprenticeships including extensive recruitment services, to ensure you find the right candidate for your organisation. We also manage all of the administrative aspects of registering your apprentices onto a scheme, minimising hassle for you.
Funding and compliance
Kaplan has a wealth of experience in managing and complying with ESFA requirements for the registration, maintenance and certification of learners. We manage all of the complex compliance and reputational risks that come with administering publicly funded education, while ensuring that the training your employees receive remains at the high corporate standard you rightly expect.
Technical knowledge
Successfully preparing learners for professional exams is at the very heart of what we do. Over the last 10 years we have continually embraced innovation in this space, pioneering the latest learning technologies and methods to offer our clients truly flexible training options, without compromising on the quality of the learning experience.
Skills and behaviours
Through milestone maps created for each programme, we develop a learning journey that combines the Technical Qualification with access to up to 40 online Skills e-learning sessions that explore the skill or behaviour in more detail, and help apprentices think about how they can apply it more effectively in their role.
Monitoring and support
Each apprentice is assigned their own dedicated Talent Coach for the duration of their Apprenticeship. Via a series of regular proactive check-in points, the talent coach is the ’go to person’ with any questions about their programme or if they need some support. They will also work with your apprentice to create a unique Milestone Map, which will detail all of the key work, learning and development milestones they personally need for the achievement of their Apprenticeship.
End Point Assessment
All elements within our programmes are geared towards the main aim of getting the learner ready to take their End Point Assessment (EPA). EPA is an essential part of all Apprenticeship programmes as through completing and passing it, Apprentices gain their Apprenticeship.

Why choose Kaplan?

With 15 years of experience in managing successful Apprenticeships, we have three core values in helping businesses:

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  • Start dates that suit you

    You can start the programme at a time in the year to suit your business.

  • Flexible ways to study

    We provide a blend of classroom delivery, Live Online courses and Distance Learning.

  • Identifying training needs

    An Apprenticeship Advisor will work with you and listen carefully to what you’re looking to achieve.

  • Track record in delivery of Apprenticeships

    We have over 15 years of experience.

  • Focused on outcomes

    All of our programmes map to the specific outcomes needed for the role.

  • Embedded learning

    We deploy a series of practical development workshops in addition to core programmes.

  • Qualified expert trainers and talent coaches

    Experienced and qualified advisors.

  • Dedicated talent coach

    Each apprentice is assigned their own dedicated talent coach.

  • Online support

    Every apprentice is provided with access to MyKaplan and MyKaplan-Apprenticeships.

  • Instant tutor support

    All apprentices can access expert tutor support 362 days a year through phone, email and livechat.

Our commitment to Apprenticeships

Each year Kaplan invests millions of pounds in learning materials, technology and a top team of over 200 qualified and expert tutors.


75 of the FTSE Top 100 companies have used Kaplan*


The top 10 UK accountancy firms have had students studying with Kaplan


Accredited in relevant areas by ILM, Ofsted and the Matrix standard


Flexible and bespoke content and learning platforms

To discuss your Apprenticeship needs…

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0161 259 7400

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What is the Levy?

The Apprenticeship Levy came into effect in May 2017. All UK companies that pay more than £3 million in wages pay 0.5% of their pay bill to this new tax.

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Apprenticeships Insights

App briefing

2018 Apprenticeship Briefings: key points

  • Article
Over the last few weeks, Kaplan has hosted some Apprenticeship Breakfast events, with over 75 guests including employers, charities, Professional Bodies and EPAOs. We highlight 5 of the key points that came from them.

*All companies have had students enrolled on a course within the last 6 months as of April 2017.

Top 10 UK accountancy firms taken from Accountancy Age 2016 Top 50+50 survey.