We caught up with Susannah Ball - a dedicated Commercial Banking degree apprentice at HSBC.
With a focus on her career development in the banking and finance industry, Susannah reflects on what led to her career in banking, the support she’s received, and the invaluable skills she’s gained along the way. As she navigates the challenges and opportunities of her role, Susannah also addresses common misconceptions about apprenticeships and the finance sector, providing a fresh perspective on the potential for success in this dynamic field.
Let’s take a closer look at what was discussed.
Could you tell us about your career so far?
I’ve completed two years of my degree apprenticeship, which is the Level 6 in Financial Services Professional apprenticeship alongside a Bachelor’s degree.
Before this role, I completed a summer of work experience in the industry in my final school year, but this was my first time working for a large, global organisation in finance as I started working at HSBC after completing my A Levels.
What inspired you to work in the banking and finance industry? Was it always the plan?
Whilst staying flexible in career options through my school years, I always had an interest in business and finance. Studying economics was one of my favourite subjects at A Level, and it gave me an insight into the world of finance which inspired me to explore more careers in the field.
How has the support been from Kaplan?
Having periodic meetings with my Talent Coach at Kaplan has been really supportive. Throughout the programme, I’ve had my talent coach as a contact to assist with any queries I have. Kaplan also provides webinars to aid our development.
How has your employer supported you?
I’ve had great support from my employer, which includes the Early Careers team, a programme specialist, and my line manager. I'm able to communicate my needs to meet my goals clearly, and I feel their motivation and support have accelerated my development.
Before starting your studies, what did you expect? And has it been what you expected?
Due to the initial explanation from my employer, I had an idea of what to expect with both my apprenticeship and university commitments. Having one day a week dedicated to my studies has really supported my learning and development and has allowed me to put time aside to focus on meeting deadlines outside of my day job.
Have you noticed your soft/transferable skills developing or strengthening throughout your studies?
My soft skills have really strengthened throughout the two years I’ve been on this programme so far. From needing to balance my workload with my studies and other commitments to engaging with stakeholders or leading on projects - I’ve come a long way in terms of confidence, organisation, and leadership.
These are skills that I’ll continue to develop and take with me throughout my career.
Looking back at where you started your career journey to where you are today - has your apprenticeship opened any doors for you that you feel may have been difficult to open otherwise?
As my confidence has grown from the beginning of the apprenticeship to now, I have a strong belief in my potential and to see opportunities that I may not have done before.
“Everyone is capable of excelling if they work hard.”
How would you summarise your apprenticeship/career experience so far?
I’ve grown personally and professionally since starting my degree apprenticeship, and I know that I have more potential to show as I continue to develop. Learning hands-on in the finance industry has worked hand-in-hand with my apprenticeship and study commitments, putting me in good stead for my future career.
Can you share your top three study tips?
- Reach out for support from your employer or apprenticeship provider if you need it
- Throw yourself into as many tasks and opportunities in your work as you can
- Try to make sure you focus on balancing your workload with your study commitments wisely from the very beginning.
What are your plans for the future?
After my apprenticeship, I plan to gain more experience in the finance industry, meet new colleagues and continue to excel in my learning.
There are many stereotypes and misconceptions about both apprenticeships and the finance industry. What are your thoughts on the following statements:
- “Apprenticeships are for people who struggled academically in school or college.”
- “The finance industry is male-dominated - it can be difficult for a woman to thrive.”
There should be no reason for you to doubt if you’ll succeed in an apprenticeship in finance. I’m a young woman who did well in school and weighed up the options between going straight into a career or to university. No matter the gender of my colleagues, we don’t see our work any differently - everyone is capable of excelling if they work hard.
Interested in an apprenticeship?
If you’re looking to progress your career, browse our apprenticeship programmes or read more about how to discuss starting an apprenticeship with your current employer.
If you’re an employer looking to transform your workforce, contact the team for further details.